Before we engaged Sara we didn’t have a true insight into overall experience through our contact centre. Views were based on a number of managers assessing performance on their experience. Having a despatched professional like Sara provide insights through the eyes of the customer was invaluable. Her ability to take pragmatic suggestions and integrate them into our current sales programs was brilliant. The concept of red/green brain has been so well received and has helped the guys ask the right questions to best position them to make the sale. Through working with Sara, we now have peace of mind that our service offering is aligned and we are providing a great customer experience as well as a number of frameworks to help promote improved sales conversations.
Sara Sheedy has facilitated our “Supervisor Essentials” course here at Echo Entertainment for several years now. She provides a flexible and professional service, delivering our company with energised and innovative training services. Sara contextualises the team member experience, ensuring the activities are current, relatable and engaging. Also assisting Echo within areas of validation, moderation and development; Sara’s knowledge and skill set is extensive. It is always a pleasure working with Sara.
Sara is a very experienced vocational education and training professional. Working with Sara has allowed me to focus on other areas of the business knowing that Sara is managing the RPL process for our participants. A benefit of this working arrangement is that Sara has been through the RPL process herself and understands it from both a participant and an assessor point of view. She understands the reality of participant’s balancing work/life and assessment evidence collection and the stress and confusion it can cause. Sara has been able to step the participants through the RPL process and offer relevant advice and assistance whenever it was needed. Sara has also helped participants recognise their own strengths, achievements and potential as result of the RPL process.
We had the distinct pleasure of retaining Sara Sheedy as our expert training consultant and facilitator for a recent program in Sydney we ran for a multi national client. The participants were from many global locations attending an annual company meeting. Sara created a custom “train the trainer” interactive learning experience that delivered exactly what our client was looking for. Her expertise, platform skills and keen sense of humour made the investment a great success. I heartily recommend Sara for any of your training programs… they will be successful!!